At Shri Gori Shankar Gems & Jewels, we value your trust and aim to provide a transparent, smooth, and customer-friendly return process. Our gemstones and jewellery products are certified, checked, and packed with great care. However, if a customer is not fully satisfied, we offer a simple and clear return policy, subject to the conditions mentioned below.
Customers can request a return within 7 days from the date of delivery.
A return request will be accepted only if:
If the item shows any sign of mishandling, damage, or alteration, the return request will be cancelled.
To process a return, customers must send back:
Missing documents may lead to rejection of the return request.
Once a return request is raised, it undergoes a quality inspection by our verification team.
Return approval is confirmed only after:
If any mismatch is found, the return will be rejected and the product will be shipped back to the customer.
After successful inspection and approval:
Shipping charges, COD charges, and transaction fees are non-refundable.
Customers may request an exchange within the same 7-day window, provided the product is eligible for return.
Exchanges are subject to:
If the replacement item is unavailable, a refund will be issued instead.
The following items cannot be returned:
Customers must ensure the product is securely packed to avoid transit damage.
We recommend using a reliable courier service with tracking.
Any item lost in transit will not be eligible for refund.
All policies, decisions, approvals, and exceptions are fully reserved by the owner of Shri Gori Shankar Gems & Jewels.
The owner holds the right to:
For return or exchange requests, contact:
Shri Gori Shankar Gems & Jewels
A3, 84 Near Vatsalya Mandir, Pocket-3, Sec-7 Rohini, Delhi-85
Website: https://www.certifiedgems.in
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