Return policy

At Shri Gori Shankar Gems & Jewels, we value your trust and aim to provide a transparent, smooth, and customer-friendly return process. Our gemstones and jewellery products are certified, checked, and packed with great care. However, if a customer is not fully satisfied, we offer a simple and clear return policy, subject to the conditions mentioned below.

1. 7-Day Return Window

Customers can request a return within 7 days from the date of delivery.
A return request will be accepted only if:

• The product is not broken, not damaged, and not physically altered.
• The gemstone or jewellery piece is in the same condition in which it was delivered.
• The product is unused, unworn, and free from scratches, dents, or marks.

If the item shows any sign of mishandling, damage, or alteration, the return request will be cancelled.

2. Original Packaging Required

To process a return, customers must send back:

• The original invoice
• The laboratory certificate (if provided)
• The product’s original box or pouch
• Any additional accessories, documents, or freebies received

Missing documents may lead to rejection of the return request.

3. Return Approval Process

Once a return request is raised, it undergoes a quality inspection by our verification team.
Return approval is confirmed only after:

• Physical verification of the product
• Checking for damage
• Matching weight and dimensions with the dispatch record
• Confirming the authenticity of the returned product

If any mismatch is found, the return will be rejected and the product will be shipped back to the customer.

4. Refund Policy

After successful inspection and approval:

• Refunds will be processd to be orignel payment mothed and will be dilvered within 5–7 working days.
• Approved refund will be processed within 7–10 days into the original account.
• Refunds will be processed using the original payment method.
• For Cash-on-Delivery orders, refunds will be sent via bank transfer after verification.

Shipping charges, COD charges, and transaction fees are non-refundable.

5. Exchange / Replacement Policy

Customers may request an exchange within the same 7-day window, provided the product is eligible for return.
Exchanges are subject to:

• Availability of the required gemstone or item
• Price difference being paid by the customer (if applicable)

If the replacement item is unavailable, a refund will be issued instead.

6. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to customer mishandling
• Items customized as per personal requirements
• Products purchased during clearance sales or special promotions (unless defective on arrival)
• Items without original invoice or certificate

7. Shipping for Returns

Customers must ensure the product is securely packed to avoid transit damage.
We recommend using a reliable courier service with tracking.
Any item lost in transit will not be eligible for refund.

8. Owner Rights Reserved

All policies, decisions, approvals, and exceptions are fully reserved by the owner of Shri Gori Shankar Gems & Jewels.
The owner holds the right to:

• Approve or reject return requests
• Modify the return policy at any time without prior notice
• Determine eligibility in disputes or claims

9. Contact for Return Queries

For return or exchange requests, contact:
Shri Gori Shankar Gems & Jewels
A3, 84 Near Vatsalya Mandir, Pocket-3, Sec-7 Rohini, Delhi-85
Website: https://www.certifiedgems.in