Terms And Conditions

Welcome to Shri Gori Shankar Gems & Jewels, where every gemstone carries the charm of beauty, purity, and natural brilliance. As you step into our world of certified gemstones, we request you to read our Terms & Conditions to ensure a smooth and trustworthy shopping experience.

1. Business Identity

Shri Gori Shankar Gems & Jewels
A3, 84 Near Vatsalya Mandir, Pocket-3, Sec-7, Rohini, Delhi-85
Phone: +91-9953052198 (share your number if you want it added)
Email: support@certifiedgems.in

2. Gemstone Quality & Certification

We are committed to offering 100% natural and certified gemstones.
All product information, weight, color, clarity, and images displayed on our website are provided with complete transparency.

• Every gemstone is tested and verified before dispatch.

• Certificates (if provided) must be kept safely and returned during return or exchange.

• Natural gemstones may have minor inclusions, which are a part of their natural formation.

3. Pricing & Payments

All prices listed on our website are accurate at the time of purchase.

• We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash-on-Delivery (if available).

• Prices may change anytime without prior notice.

• Orders confirmed through online payment will be processed only after verification.

4. Shipping Policy

We ensure safe and secure delivery through trusted courier partners.

• Products are delivered within 5–7 business days depending on location.

• Customers will receive a tracking link after dispatch.

• Delays caused by courier partners, weather conditions, or regional restrictions are beyond our control.

• Shipping charges (if any) will be mentioned during checkout.

5. Return & Exchange Policy

Your satisfaction is our priority.

• We offer a 7-day return policy for unused and undamaged products.

• The gemstone must be in original condition, along with the invoice, certificate, and packaging.

• Once approved, refunds are processed within 7–10 days into the original account.

• Shipping charges and payment gateway fees are non-refundable.

• Exchange is subject to product availability and price difference.

6. Secure Transactions & Data Safety

Your privacy is important to us.

• All transactions on our website are protected with encrypted payment gateways.

• Your personal and financial details are kept confidential and never shared with third parties except for order processing.

7. Ownership Rights & Policy Control

All rights related to product eligibility, order cancellation, pricing, returns, and policy updates are reserved by the owner of Shri Gori Shankar Gems & Jewels.
The owner has full authority to:

• Approve or reject returns

• Make exceptions where necessary

• Change any policy without prior notice

8. Use of Website & Content

All images, text, designs, and content on our website belong to Shri Gori Shankar Gems & Jewels.

You are not allowed to:

• Copy or reproduce our product images

• Use our content for commercial purposes

• Misuse product information

Legal action may be taken in cases of misuse.

9. Contact Us

For support, enquiries, returns, or order updates, you may contact us at:

Shri Gori Shankar Gems & Jewels
A3, 84 Near Vatsalya Mandir, Pocket-3, Sec-7, Rohini, Delhi-85
Website: https://www.certifiedgems.in
Email: support@certifiedgems.in
Phone: +91-9953052198